Global Trading Tools (GlobalTradingTools.com) may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery from us. Depending on the price of the product, Global Trading Tools may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. Global Trading Tools recommends that you contact your Internet Service Provider, as Global Trading Tools ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to thoroughly review the sales page (including video overviews, product samples if available, screen shots, technical specifications, etc) of each type of the product offered before making a purchase.
Please note, all sales are considered final and will not be refunded for any other reasons than those included above.
Should you have any questions about this refund policy, please contact us using the details set out below:
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